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Here are answers to the most frequently asked questions in the hopes that they will reassure you while answering your questions.


  • Q: Several members of our company participated in the event, but we did not receive all the reimbursements at the same time.

  • A: Refunds are made by registration date from the oldest to the most recent. If you did not register all of your participants at the same time, this is perfectly normal. A cancellation confirmation will be sent to you by email at the address indicated in the registration once the refund transaction has been completed.


  • Q: I received a cancellation confirmation email from the registration system with a statement attached to the message. When will the refund appear on my credit card?

  • A: You must allow a few days before the amount appears on your card. This varies from one institution to another.


  • Additional information: If at that moment you still have questions, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

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