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FAQ

 

As the reimbursement process is still underway, here are answers to the most frequently asked questions in the hopes that they will reassure you while answering your questions.

 

  • Q: I have not received my refund yet. When should I expect to receive it?

  • A: Refunds started the week of April 27. There are over 700 to complete and each must be done individually. The process takes a while to be completed, so we thank you for your patience. A cancellation confirmation will be sent to you by email at the address indicated in the registration once the refund transaction has been completed.

 

  • Q: Several members of our company participated in the event, but we did not receive all the reimbursements at the same time.

  • A: Refunds are made by registration date from the oldest to the most recent. If you did not register all of your participants at the same time, this is perfectly normal. A cancellation confirmation will be sent to you by email at the address indicated in the registration once the refund transaction has been completed.

 

  • Q: I received a cancellation confirmation email from the registration system with a statement attached to the message. When will the refund appear on my credit card?

  • A: You must allow a few days before the amount appears on your card. This varies from one institution to another.

 

  • Additional information: All booth spaces have been reimbursed. Once all participants have been reimbursed, a general message will be distributed to everyone. If at that moment you still have questions, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

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